We've ordered food here a few times and the flavours were good, but an incident was inexcusable.
The night we ordered there was a rainstorm. When I asked for delivery they made a point of saying delivery would take a little longer, about 45 minutes. I agreed.
One hour later (already 15 minutes late) I get a call from them. The woman said because of the rain delivery would take another 45 minutes. That's an hour and 45 minutes and we live 10 minutes down the road. They obviously just forgot about the order.
There was no apology and the woman was quite curt, it was "just to let you know". There was no offer of compensation in any form even though I asked. A simple 'sorry' would have been sufficient.