Was in the area for the Coyotes-LA Kings game and all the other restaurants in the arena/stadium area were crowded and had long waits 1 1/2 hours before game...but Biersch had room at the bar...this was during happy hour for food.,..ordered a personal pizza for $5 and garlic fries for another $5....they were good....and it was great that I could eat without secondhand smoke seeping through....bar was inside on one side and outside on another...nice fireplace outside... bartender Rachel was real sweet and great....after game wanted to wait for traffic to clear so Biersch it was again...Rachel wasn't there and got Suzi as a server....Suzi was also a sweetheart and a doll and was always smiling...and was frisky in a friendly way....something that you rarely see now a days...you want to spend more and tip a lot when ladies are like that...ended up staying till midnight and I offered Suzi a $20 tip on a $26 bill...she wouldn't take it and wanted me to tip 20 percent instead...she gave me a hug and it was nice...I told her I'd be back the next day after the Cardinals game....returned just after half time...and Suzi was there and happy to see me...every time Suzi came by she gave a hug or pat or rub on the back...if I lived in PHX we would probably be friends...stayed until about 8 when it got to be time to go home....this time she accepted a $20 tip on a $27 bill after a little prodding...Suzi asked when I would be back...I said probably not until next year...she said she'd probably move to Seattle before then to go to school....that would be a big loss for Biersch because Suzi is one of the best servers I've ever had...I could have gone to many other places that didn't charge as much for food and drinks but didn't want to take a chance on less than pleasant staff and came back to a sure thing...to Biersch because of Rachel and Suzi.