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  • A nursing buddy of mine suggested Tom's when my car broke down and I lamented to her that I did not want to take it back to Conrad's and get charged an arm and a leg. After going to Tom's, I haven't taken my vehicles anywhere else since. Let me tell you about Tom...This guy has integrity! I took my car in and it was diagnosed as needing a distributor. Got stuck the next weekend after I got it back. Went back in the shop. I get a call telling me that the fuel pump was bad, too, but that the underside was so rusted out and deteriorated that it would cost me a crazy price to replace everything and he didn't think it would be a longtime solution. Instead of milking me out of an exorbitant amount of money and giving me false hope, he was honest and told me that the car needed to be scrapped. And when I went into the office to talk to him he told me that he never would've replaced the distributor if he had known about the underside...and he refunds me for the distributor job. Yes, I was shocked and then relieved to know that there are still honest human beings left in this world. I have seen a few complaints on here about displeasure at waiting times at Tom's. Yes, they are busy sometimes and you have to wait a bit for your car to be done. You know why return customers that patronize this shop are willing to wait? Because we know that the work is going to be done right and we won't get screwed...For me, peace of mind is worth the wait. Bravo, Tom!!!
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