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| - I'm a regular at Metcalfe's but seem to be the only person I know who is! I support them for the employment of individuals with disabilities. I have previously enjoyed the blues/soul/roots music stage at Metcalfe's Brat Fest. Between what I'm told are premium prices and doing away with the blues stage in 2015, I've been shopping around.
Today I was in the area of the west side Hy-Vee. I've visited here to buy 'just a couple things' in the past as well. Consistently its time consuming to do just that. The store is vast (think big box store) so it takes time to get to where you're going and find what you need. This is a good store depending on your intent. For a quick in and out, go somewhere smaller. You need 30 minutes here minimum. On this visit I found myself going up and down the aisles a couple times to find the snack area I was looking for. So the layout IS working for Hy-Vee, keeping a customer in the store longer and them picking up things they don't need (think Minions sugared cereal because your kid walked by it twice and there's a MINION IN THE BOX), but its not efficient for the busy shopper.
Pluses are its spacious entrance, produce is organized neatly, its well lit, clean, moderate temperature, and is fairly quiet. One of the things that gets added to my 'just a couple things' intended list is something from the bakery. They are smashing it! Donuts, angel food cake, the cold pie slices in the cooler on the left, and the PUPPY CHOW are all delightful!
Also, this store offers cooking classes to further customer engagement. I have not yet procured food from the cafe and hot bars but they look ample and inviting.
Workers offer assistance when you appear to be looking for something, and make conversation at check out. Today I was thanked by the bagger for doing business with this Hy-Vee! There is a diverse age and race range among the staff. However, Hy-Vee, I want to see people I know have a disability as employees in visible roles! Contact me if you aren't yet connected locally on how to make this happen!
In summary, this is a corporate chain store. As such it has that standardized synthetic vibe (or lack of vibe). The atmosphere is comfortable but not overly inviting.
I'm withholding one star until Hy-Vee 'localizes' by diversifying the employees a bit more, and finds ways to be charitable, or make the store more intriguing.
Feel free to comment if you have specific questions!
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