My daughter wanted to hold her Bday here. I figured why not. I called and booked an event. Once I gave them the estimates of what I thought was coming, they told me I had to pay 100% upfront. I told them no. I was happy to pay 50% upfront (I usually do this to book someplace) and I would pay the balance on the day of the party once I knew what the final headcount is. I got an email today telling em I had to pay the balance of the estimate and if more people showed up, they could charge me then. I asked what happened if few people showed up and they said I would have to pay the estimate.
Since I don't have time to resend out invitations, I am stuck with this place but I would strongly encourge people not to use it. There are plenty of other options and the new management only seems interested in money rather than taking care of its customers.