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| - Sadly, this Frank's location (Shaler) lacks any consistency. I haven't been to the other ones, so maybe they're OK. When they're on it, they hit it out of the park. However, the last several visits have consisted of horrible food and/or poor service.
Far too often, I receive the wrong food, extremely burnt food (I mean solid BLACK on the bottom), poorly made food (raw dough in a calzone), and on my last visit, I received chicken pieces that looked like someone had eaten part of them. I made it a temporary profile picture so people can see it. It's a half-eaten wing. This is the way it came in the box. The exposed edges aren't fried, so it didn't come out of the fryer this way. Someone bit on this piece of chicken and then they put it in the box. Gross!
I have contacted them about these issues, and they are always very apologetic. However, this last incident makes me fear for the safety of the food.
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