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  • TLDR - Managment doesn't care, the front counter staff is nice, 30 minute wait after quoted 5, served other people first, lots of kitchen mistakes, food is good I was excited when I saw this place was opening right next to my office. I've gone twice during the soft opening. On my first visit, my significant other and I each ordered a chicken steak. When the order came up, they had forgotten one of the chicken steaks. We understood and assumed it was just a mistake with a new business getting started. They fairly quickly remade our food and brought it out. Today we went back for lunch since the food was very good the first time. We brought one of our staff with us. When they brought our food out the first time, they failed to notice there were two identical orders and the fact there should have been fries. The ticket the guy was holding was correct. During the next 20 minutes, we watched 4 other people served the exact meal we had ordered. At this point, I asked to speak to the manager. The very nice, overwhelmed young man working the register went to ask them to come speak with me. They refused. 10 minutes later our food was brought out. The manager never came out. No effort was made to make the situation right. The young man who was taking orders was very nice. The food is very good. If it had just been the kitchen mistakes this would have been a very different review. The lack of concern and attention from the management is the entire reason for this review. Good food does not make up for terrible customer service on the part of the Management. I can not recommend Gdous. The staff may improve. The kitchen may get better. The management is unlikely to suddenly learn to care.
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