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  • I have never written a review before but today i feel its necessary! I scheduled an ultimate detoxifier spa treatment at Tula for $115 + Tax - expecting to leave fully relaxed after a 90 min session- i left pissed off 30 minutes EARLY. 1) They didn't have me on schedule and made my treatment start 30 min LATE - even through i called two hours earlier to confirm the time. I arrived 5 mins early to be told i had to wait 30 min. 2) The room was not very hygienic 3) The lady rushed through the service - the sea salt scrub was fine- not a lot of coverage with the seaweed wrap - and the lymphatic drainage was uncomfortable 4) i was supposed to have a scalp massage while the sea weed wrap dried - that didn't happen - the lady just left me there for 20 mins 5) The shower was disgusting- not private- people coming in and out using the toilet etc 6) By the end of it i looked at the clock and it had only been 60 mins NOT 90 mins. 7) When i went to the front desk and ask them what happened they said it was because they were behind schedule and had an appointment after me. The owner was there and said nothing!!!! HORRIBLE customer service- not even a discount!!!! 8) I am very disappointed with Tula and i DO NOT recommend going there for ANY spa services EVER. I planned to relax and now i just feel cheated.
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