We have been here so many times and every time it is great food and great service.
This time we did get one meal that was very bland. I brought it to the servers attention. On the way back from the restroom the manager stopped me to shake my hand and thank me for brining it to their attention. "I would rather find out these issues early in the morning (it was early morning) than go through the entire day serving bland food." We then later overhead him talking to the kitchen staff and asking if that dish had been adjusted. They also took care of a portion of the bill.
Timely, kind and sincere response to a negative customer experience will always keep me coming back. Every restaurant will have it's issues from time to time, but it is all in how they respond to them. This managers actions and demeanor where the true example of customer service.