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| - Polar opposite of the experience I've had at other Firestone's in regards to the Lifetime Alignment.
I have a truck with "special needs" when it comes to alignments, and I go to great lengths to set up the settings I can dial in to make it as easy as possible for the tech to get it perfect for me. It may not be in spec per the Hunter rack, but it's what's necessary to keep 33" tires from rubbing the frame and inner fender on a Toyota truck.
I've used this Firestone twice, and now I realize this is the only one I should keep using. Both visits (Jul. '15 and Jan. '16) left me with a perfectly driving truck on and off road.
Most recent visit, I spoke with service advisor Gary about my alignment concerns. He assured me his tech could get it into spec, while keeping the front tires from rubbing.
I picked it up, looked at the spec sheet, and breathed a sigh of relief. Perfect.
Got in, backed up, no rubbing.
They lose a star only because of the fact that the cast of characters today, may not be the same as 6 months from now. It was a whole different crew the last time I was in there in July, maybe they were all off, who knows. But this is a solid Firestone for me until further notice.
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