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  • They do not stand behind their work. Their preventative maintenance agreements are worthless. In May 08, we had Pipetech out to our house for an advertised special. The plumber recommended, among other things that we replace one electric water heater. The total service call was $2175 including $812.93 for new water heater, and $630 for 4-year preventative maintenance agreement. My feeling was that this was very expensive, even for plumbing, but that I was at least getting quality products and service in return. I was wrong. Pipetech came out in 2009 and 2010, to inspect and maintain our plumbing, including the new water heater. On August 27, 2010, we had a catastrophic failure of the new water heater, with water damage to our carpets. Pipetech said that they would cover parts but not labor to replace the 27-month old water heater, which they had installed, and then inspected just 3 months before the failure. They would do nothing for the water damage. They demanded over $300 (on a Friday afternoon) for the repair, or they wouldn't replace the water heater. I refused to give in, and got another water heater from another plumber on Saturday. In summary, we replaced a functioning water heater on Pipetech's advice and paid them to inspect and maintain it. In return, we got water damage, no hot water, aggravation, and a demand for more money. This is unacceptable.
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