No one greeted me at the door to explain how the place works, but I figured it out. Order first, then sit and they will bring you your food. That's it for customer service. After paying $16 for the lobster Cobb salad I realized they forgot to put the avocado on. There was no one around to help me unless I took the dish back up to the counter and waited in line again. So I ate it without, no biggie. The salad was okay. Not $16 worth, just okay.