The salesperson, Dallon tricked me. I got royally cheated because of the lies, and yes, I was naive, but he seemed convincing. I just found out that it will cost $1100 to break my old contract (he implied it would be about $200 and Vivint would pay for it.)Here is a summary of the lies he told me:
* He said my old company, Monitronics, was discontinuing service in my area (boy was I dumb to believe this one, but he caught my while I was extremely busy and distracted)
* He said he would give me $200 to cover the cost of breaking my contract with Monitronics (turns out it will be $1100 to break that contract).
* He said he would be available by cell any time I need him (He gave me a cell phone number that he doesn't answer or text back from)
* He told me my system will work with Amazon Echo Dot. It doesn't. Your tech support tells me Amazon has a software issue. Amazon doesn't know what you're talking about.
The resolution specialist can't help me. She only offered to defer 6 months of payments to Vivint. Now I have to go the next year with double payments, from both my old company and my new company.
So now I have a 5 1/2 year contract with a company I hate, and I will not be continuing after that time is up. During that time, I will tell my story to everyone every chance I get. Was it worth it?