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| - This place messed up my prescription THREE TIMES not only on my contacts, but on my glasses. It was an enormous waste of money and frustration and I urge you to never, ever step foot in here.
Dr. Kesner was nice, unlike the person who makes their appointments, but he's dreadful at his job . I went here to update my contact and glasses prescription and order contacts before our FSA deadline that was about 3 weeks away at the time of my appointment.
After my appointment, I wait the week for them to get in my trial pairs of contacts. I give them a try and can't see any better than before and my right eye seems far more corrected than the other, making my vision feel pretty weird. I head back in and Dr. Kesner rechecks and updates my prescription (no apology for it being so off), so I wait another week for more samples to come in. I still can't see very well and while the contacts feel fine, my vision is too shoddy to wear the trial pair for more than an hour.
During this third followup appointment, I had to argue with the doctor for several minutes and insist that my left eye needs to be bumped up more. He dismisses me with "a lot of people think they want a stronger prescription but they don't realize what a big jump this is." Thanks for making me feel like I'm a needy customer when I've been wearing contacts for over 15 years without problems--I'm not looking for perfection, but I know they can be better than this blurriness and disconnect between my left and right eye.
2 weeks pass until the new trial contacts to come in so my FSA deadline is blown. Since we need to use up the money and I have a new glasses RX, my partner and I go to Lenscrafters because they have hours that don't require me to take time off work, another annoyance about 20/20.
$600 FSA dollars and a week later at Lenscrafters (and nothing but a good impression of their customer service) my glasses come in and...the RX is off. Like, can't drive at night with my glasses because I can't read any street signs and one eye is still overcorrected. I went back to 20/20 and after insisting that Lenscrafters must have gotten the PD distance wrong--hugely wrong, they insist--the woman giving me the preliminary exam admits that the RX seems wrong, too. Dr. Kesner gives me yet another exam and gives me a new RX at the end. Not once do they apologize for giving me the wrong prescription and I have no idea what I'm going to do--they're at fault, not Lenscrafters, but I had to get back to work after that 4th (!) exam so I just left.
I went into Lenscrafters to make sure they did get the PD right and of course they did. The ridiculously kind salesperson allows me to use the money-back guarantee to put in the new prescription, which they definitely had no obligation to do. Forget shopping local--Lenscrafters just won my loyalty, and 20/20 will forever earn my disgust. I still need a new contacts prescription because the 3rd time wasn't a charm and the contacts I got with that final RX still makes me have to squint to see. Thank god my insurance has covered all this idiocy so I don't have to try to get a refund from them for all their mistakes. Avoid at all costs!
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