Rich is a great guy! Honest and really cares about helping you do your taxes! Works things every which way to make sure you get the most from your return. Gives you pointers for things to do this year also in order to set yourself up for success when next year's taxes are due. If your not happy with his service, then you walk out. But you will be, just like my wife and I were when we left. 2017 had a lot of changes for us and didn't quite know where to begin. Rich walked us through everything. Thank you for your great service!