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| - My wife and I go to this cafe fairly often despite our first visit was rather a distasteful visit. I'll start by saying the positive, the food and prices are worth the visit. At the price yo pay you get a great meal that is cooked to order. Very good.
But overall the wife and I stared noticing a common factor to our visits there and we have the bad experiences. The manager on duty. When he's on duty the staff working that shift seems like they have no training or procedure.
Tonight the wife and I went there and the hostess was nice and friendly but moves like a snail and takes her time when setting the tables and coming back to seat the next customer. It took long enough I was not sure if I wanted to stay and wait. And when you do get seated and order your drinks don't count on seeing the drinks for about 5+ mins. When the bus girl came out with the drinks she obviously did not know her table numbers or short term memory may be a factor. She came to us and asked if we ordered drinks yet. I said yes, we're waiting on two pepsi. She replied, oh, these are yours then. No biggie, we thanked her and left it alone.
After that we noticed that the 3 girls that were seated and ordered after us got their food first....well at least 2 of 3 plates. The third girl had to wait....quite a long time cause it was after we got our food and was a 1/4 ways into our meal. Doesn't seem efficient and rather not good service. I think people go out to eat together, not separately. Now our burgers come with endless orders of their really good fries. But when I ordered my next round the table behind us got them even though the lady asked the bus lady why was she getting another order. Again, they did not know the table numbers.
Finally I asked the waiter where the fries were and asked for the manager. He came back with the fries and walked off like everything was fixed, so I reminded him again, where's the manager. Not gonna lie, I did use the f word when having to ask again, my bad on that one. Finally the manager came as I was paying the bill and my wife told him I asked for him and I was paying the bill, she said he walked off mumbling. Unprofessional. When he did approach me he was very defensive. So I told him all I need is his name and the server's name. He asked why and I told him every time he's on duty we have bad experiences. I then again said I just needed his name. He ignored it and diverted again rebutting with his defensive side say, "Oh, so like that? Don't give me the opportunity to correct something, just straight to corporate?". I said yup. ***Note: You want to correct the customer's experience, answer his question the first time to give the customer a sense that you are capable of listening first.***
He still did not give me his name. Once he realized that I was not willing to talk to him he asked if I would like to speak with anyone else, perhaps security. Now keep in mind besides my low key quiet and calm voice using just one abusive word the whole time I was calm and quiet about everything, now he threatens security? I'm trying to figure out on what grounds did he feel that was justified. In either case they were not called when I replied, "And for what reason do you fell I need to speak with security for..." I paused, looked at his name badge and called him by his name then looked into his eyes awaiting for his answer. That was a wrap on him. He left. I still went and left a $2 tip, the minimum I feel anyone should get even on bad service. And I left. But I went back to get the cashier's name since she witnessed his pathetic attempt to be intimidating. As I approached the manager was talking to her. Now instead of making a second attempt to correcting his mistake, he walked off before I made it to the counter. Sad.
In conclusion, the food and prices are great. On days this manager is not on duty the staff and service is a good 9. Worth a visit, just don't expect the service to be what it should be. Sorry, but I do not mention names as this is not personal nor would I directly attack someone and they are not present to defend themselves or tell their side of the story.
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