I don't come here at all but Moms was in town so she wanted her Cold Stone. First, I tried the Cotton Candy and was not impressed. Second, it was completely empty on a Friday evening and the service was great. The guy behind the counter was extremely friendly and it could be because of all the bad reviews if service he was over compensating for. Nevertheless, he kept us engaged in conversation. Last but not least, a nasty a$& roach found his way up on the counter and tried to make his way into my snickers sweet cream ice cream. The guy tried his best to be discreet and whack the little critter away....several times and for that is why I gave them two stars. They will never see me again, EVER. Smile