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  • Nightmare from check in. We attended a wedding on Saturday at the Casino - wonderful wedding. I am a Marriott rewards member so I was able to check-in on-line. We arrive at the hotel to check in before the reception. Get our room on the 8th floor, carry all of our luggage up (in high heels and dress clothes) get to "our" room, key does NOT work after multiple tries. Then the people that are ALREADY in the room open the door....how embarrassing!!! They were kind enough to let us use their phone to call the front desk. Front desk demand that we trudge back downstairs with all our stuff and try again...never a "I'm so sorry, we will take care of this, nothing" get another room on the 9th floor. Go to check out the next day...look at my bill that was under the door, not my name, not my room number.....again wait in line at the desk and have to explain myself. I tell the clerk that maybe you charged us for the original room on the 8th floor? "Impossible" I'm told, so he "fixes" it. I show him my TWO pending credit card charges to RIBM North Pittsburgh of $206.26. Again, he looks at me like I have 2 heads and says "Pending - not charged we always do that" and again - no - hey we are so sorry for all this confusion, NOTHING. So away we go. I look at my credit card bill this morning - I was fully charged twice for the $206.26 for our ONE night stay. Now I'm going to have to spend my morning trying to fix ANOTHER one of THEIR mistakes. Seriously this is just awful, awful. Nightmare. Do yourself a favor, there are other hotels in that area. Wow.
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