I made an appointment here for myself and my mother in law to get eyebrow waxes and for a bikini wax for me. We had a 10am appointment, but as we were walking in, about 4 minutes to 10, the two stylists that were supposed to wax us were walking out. They said they'd be right back so we waited and it took them 15 minutes to come back! Then they were all standing around talking for a while, not paying any attention to us. By the time we got started it was almost 10:30. Our eyebrows took all of 5 minutes, then I had to wait for the owner to come in to do my bikini. It was 11 o'clock before she came in to start! I was actually at the door to the room calling out "hello?" because I thought she forgot me. Then she ripped off almost as much skin as hair and I had a very uncomfortable few days because of it. Plus the whole time she was telling me I should let her give me a pedicure because she's SO good at them. I told her, repeatedly, that I already had an appointment the next day for my whole bridal party to get them done and she just kept saying, oh but I'll do a much better job on them... just let me do it today and you'll see! Needless to say I could not wait to get out of there, and my day was already running about an hour late because of her.