The layout makes no sense. I know it's been an eternity since I've been to this chain, but I seem to recall the dining part away from the games. Not any more. If you order food you are surrounded at all times by screaming children (expected) and games that make every possible noise (annoying). I don't know how an employee could last more than a week.
Speaking of employees, they were great! Place was definitely understaffed.
Pizza has been majorly improved, to the point that it can be called "good".
Assortment of games was good, but many were confusing, even for adults. Better directions (or any) would fix that. They have ticket self-scanners, so the parents have to do the work that the employees used to do. The selection of prizes is atrocious, by level.