This is a story about a manager doing her job and rescuing what could have been a disastrous evening and a one star review. Let me first say that I adore this wine bar. The service is exemplery, the wine list is diverse and easy to navigate, and the food is delicious. So what was the problem? Apparently the hostess was having a bad day. And that's okay. I do her job part time at the Velvet Tango Room and I know how tough it is to put on a smile when you really feel like shoving people out the door. But it's my job to do just that. Unfortunately this hostess felt the need to take out her bad day on the customers. She was curt, rude, and never even attempted to make eye contact or a smile. I felt unwanted. A nuisance to her.
So I did something I have never done before. I asked to speak to the manager. She was gracious, apologetic, and accomodating. My entire evening went from awful to fabulous. I felt like I was important as a customer and was assured that the problem would be addressed and fixed. I proceeded to have a lovely bottle of wine with my girlfriend, decided to order dinner, and stayed for coffee and desert. Otherwise I was willing to walk out the door. Well played blond manager girl, well played.