I will agree with most of the other reviews. Took my Mini in for a check engine light. John greeted me, and promptly checked out the car. It needs work, but he did not pressure me, was informative, and gave me a written estimate. Unlike most shops in town, including the Mini dealership, SW Bimmers will diagnose without charge, which used to be the standard in America. I feel I can trust this shop, which is hard to come by when it comes to auto repair anywhere. Since my problem is not urgent, I will most likely have this shop do the work. This was a rare pleasant experience, despite the work I need done.