I wish I could give this place no stars. I was traveling to Phoenix from Houston. When I originally called I was excited about how cheap it was going to be to rent a car for me, my husband and our two kids. I was told it would be $189 + $50 to rent a car seat for the 6 days we were in town. While we were at the airport I called to let them know we were there and I wasn't sure where to go to get picked up, I was told a driver would come and get our family and bring us to the location. So I grabbed our bags and we headed outside. I guess while I was dealing with frontier losing our stroller; the shuttle guy (who came from a different company in a Tony Uber like car) told my husband he was going to circle around and come back for us. Well once I heard that I called the driver back and was informed we needed to call the office. So I did, the guy on the phone was crazy rude from the second he picked up. I was scolded for not having my children and I at the curb immediately and that since we missed our ride we would have to pay out of our own pocket to get taxied to their location. I was very confused about all of this and asked if we did indeed get an Uber, would they provide some sort of discount since we were assured at booking they had a shuttle for us. Once I brought up the discount the guy on the phone started screaming at me, called me a brat and basically fired me as a customer. My day was already stressful enough and who I'm assuming is the owner made it much worse and brought me to tears in the airport. My husband was furious and decided to call the owner himself and was told that our money was no good there and we were basically pieces of shit as people because we missed our ride due to the damn airport (totally out of my control). These people are beyond rude. Do yourself a favor and read the reviews. We ended up going through Alamo and were upgraded to a super nice SUV and a free car seat all because some other company (Phoenix car rental) literally destroyed our day and vacation.