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| - Very disappointed w/ Red Carpet VIP. We came to Vegas for a bachelor party and I was asked by the Bachelor a few days prior to set up bottle service in Vegas. I emailed Red Carpet VIP & one of their salesmen emailed me later that night with pricing & details. We spoke on the phone the next day. My main concern was finding a place for 14 guys, & he said we could setup at just about any place, without any problem, just that we couldn't have everyone sit. He also said that payment could be made online through a special link and they would need the money a few hours prior to the entrance time.
I reported back to the Bachelor who asked me to see if anything could be done about the price since many of the 14 guys were noncommittal. I called back the salesman and I could tell he didn't have a clue who I was (he must speak to a lot of potential clients throughout the day), which was fine - but it made me realize that he couldn't keep straight what he had told me vs what he told other people. I was speaking in a calm, respectful tone but he became instantly aggressive, saying that the price was the best in town and started to talk smack on the friends who were noncommittal (I found this to be unprofessional). Additionally, he said we had to pay by 5pm on Friday since their office was closed on the weekends & he didn't trust that we'd pay the full amount in time for the bottle service on Sat. When I told him he had said we could pay on the internet on the day of, he backtracked and said we could but only if we paid by noon that day. He also said he would have a really difficult time getting 14 guys into a club without authorization from the manager. All these things were different from what he had told me before. At this point, I'm ready to move onto a new VIP company - but the bachelor wanted to stick with these guys.
So I send the salesman the email addresses of the guys I could depend on paying the cost of the service. I received the contract and it wasn't exactly what I had discussed with the salesman, so we had to go through a couple variations of the contract before I was satisfied with it. For ex., the salesman had told me everything was refundable up until 9pm the night of the event, but it wasn't in the contract. Being a lawyer, I requested that it be put int. He exploded, saying he did me a favor by putting together the contract before I got on the plane and that he wasn't going to ask the contract department to amend it. I asked him if I could put in the clause & he finally relented. I put in the clause. Turns out, the company had a policy that no refunds would be given for that particular weekend. Either the salesman had lied to me again (& I covered myself by adding the clause) or he just had no idea. Hopefully it was the latter, but you would think that management would tell their salespeople that refunds would not be given for that weekend.
The day of the event, we paid the full amount & I emailed the salesman to have his VIP contact ("contact") give me a call to setup details. I didn't hear from him for 5 hours so I left him a vm (he later said he had a personal emergency to deal with) and the VIP contact promptly called me back & we set up a time/meeting place.
In all, including myself, only 3 guys showed up to enter the club (the other guys had drank too much at the poolside cabana). I asked the contact if he would consider renegotiating the amount of bottles since we were 11 guys down. He was very nice and asked his manager who promptly said no. I can understand that - they have a business to run and it's not their fault our guys didn't show.
Anyway, the contact's main purpose was to setup the table before we arrived and walk us in. When we walked in and went to our table, the club refused to serve us. This was highly odd since the table was prepaid by Red Carpet & our contact had supposedly set everything up. The club said the table wasn't reserved and our contact told them to get their manager. I think we waited about 30 long, awkward minutes before it was straightened out (as an aside the table was tucked away in a corner, far away the dancing/traffic - terrible, terrible location). The salesman would later email me that the club had us at the wrong table, but I don't think that's an excuse. The contact's job is to make sure everything goes smoothly. I understand mistakes happen, but 30 minutes is a long time to straighten things out. The contact said they had never been treated like that and I should tell the salesman I had worked with. I emailed the salesman, & he apologized after a couple of exchanges, but it felt pretty perfunctory.
This company advertises itself as the best in Vegas, & says it will help you have the perfect weekend. Our weekend fell short of that & they did nothing to smooth it over w/ us. Overall experience is 2-3 stars, but attitude/communication w/ salesman drops this down to 1.
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