I had a wonderful experience the other day. It was my first time and I was running a few minutes late. I filled out all my paperwork and then while I was waiting a young lady whose name I forget helped me enter a raffle and look at some frames. She was extremely knowledgeable and super helpful. She made me feel very comfortable and I have to say she made my experience a 5 star visit. She was very friendly and patient while I tried on quite a few different frames. She told me how each looked and devoted her attention solely to me. She even ran the pricing for me and found out which deal would be the best for me. She was wonderful !!!