I love that the Staff are pretty attentive to our dog. We have taken our dog here a few times for boarding and we are pleased with this facility! This past weekend, our dog for whatever reason, refused to eat any food and Erica called us very concerned 1.5 days after we boarded and asked if she could run to a nearby store to pick up some wet food to feed him because they were really concerned. Our dog has never done this before so it scared us but we are so thankful that he was well cared for and he ended up eating the food Erica bought. We love that it is open boarding and know that our dog is in good hands and can roam freely when we go on vacation. We also love that it's 24/7 so we can can at 2 am to check in and someone is there to answer and let us know how our little guy is doing. I would recommend them!