Horrible experience! Will never rent from ANY Public Storage facility again. Forced to buy a $20 lock that I can never use again ( you have to buy their funky round lock). Then rented the room and went back a week or so later to find that whole road was torn up in front of unit for repaving. Had to argue about not purchasing insurance- told I had to have it even though contract clearly states it is recommended, not required. Then, although checked out of unit on the 12th, told that there was no prorated fee for rest of month. Told I would receive email confirming vacating of unit in about an hour ....(never happened). I am fully expecting to have issues with trying to get rid of this room. Save yourself the hassle and go to a different storage company. It is obvious that this one is all about the Benjamin's and not the Customers!