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| - Our experience started off confusingly when we got there. We ordered two schnitzel sandwiches and we asked to make one of them a "box". The cashier thought for some reason that we wanted not only the two schnitzel sandwiches plus a single side order of fries and salad (that comes in the addition of the box) but rather, an entire addition of a whole new schnitzel sandwich, plus the side orders that are unique to the box. We wondered why the addition of a side order of french fries and a small salad would cost an extra $20, because the employee did not explain that she thought that we wanted a third entree for the two of us. You'd think that she would exercise some common sense in knowing that it is customary for two people to order two entrees. Anyhow, we cancelled the addition of the fries and salad (also known as THE BOX) and placed our order. Then we decided that maybe if we spoke to another employee, they might be able to exhibit some common sense, and add the box as an upgrade to our order. Since we already paid, we expected to receive an additional charge of a few dollars. We then paid the remainder (added to the box) and it totalled to be an additional $9. This seemed a little hefty for a "Kitchen Express", but we thought that we would receive an adequate portion. After 15 minutes our food comes. The first chicken schnitzel wrap was correct, but the second (the one upgraded to THE BOX) was not a wrap, but was a single piece of chicken without any toppings or sauce that were an extra charge. At this point, we were already dissatisfied, but our disappointment increased rapidly when we lifted the schnitzel and found that the $9 addition of the box consisted of a handful (at best) of french fries and salad. This $40 meal was disappointing, so we went up to an employee with red curly hair and pale skin. We told her that we were not pleased that for the $9 addition of THE BOX (which resulted in a $40 total) was an incredibly small in portion, and the order wasn't even correct. Her sole defence was, "This is the box! There's a picture on the wall." I looked at the highly photoshopped wall (comparable to how Big Macs our photoshopped in commercials) and found no new information from that lousy excuse for a photo. I asked her as a personal favour to increase the portion as a side order (for courtesy to a paying customer) but rather, she turned away, grabbed her squirt bottle, and started walking to customers to spray their tables. She didn't finish the conversation, so I left and took my seat in shock. Then, she walked to the table next to us and asked if they needed anything. We did not receive the same courtesy. As we then finished our meal and were ready to leave, she had the audacity to come over with a menacing grin and a particularly small side of french fries (that I estimate was an additional cost to the kitchen of 40 to 50 cents). She lacked common sense (like her colleague) in knowing whether or not customers have finished their meal. We left dissatisfied with the wish of going to A&W instead, because we would have received better service.
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