This is supposed to be a "discount " airline but the truth is that they nickel and dime you to the point any savings are minimal. Carry on bag extra $$, boarding pass extra $$, extra $$ for most seat selections, water - snack - soft drinks- yep, extra $$.
Check in agent sent us to wrong terminal. This was followed by another long walk back to the correct terminal and gate. Ten minutes before scheduled departure the gate was changed so another long walk was necessary. Finally gate agent calls passengers for departure even though arriving passengers haven't started to get off.
Flight attendants and flight crew were professional and polite but not to a point you would consider them 'friendly '.
The two stars are pretty much based on the fact they offer direct flights to my destination for this trip.