I have been to two locations, the one on Eastern and the one on Marks. The one on Eastern wasn't half bad, had a large selection of hot sauces, and seemed a bit cleaner. The one on Marks was underwhelming and disappointing. I ordered a sandwich and when it came, it was extremely messy and half of it wasn't even on the bread. My sandwich was also extremely moist, like dripping with some liquid, even though the only thing that was supposed to be remotely wet was the tomatoes. When it comes to taste my hero was just alright. Nothing special at all. I have personally made and have bought many sandwiches which blow these out of the water. I am also a bit mad about the hot sauces. I went specifically for a certain hot sauce and it was nowhere to be found. I had to settle on another similar sauce which worked but hardly did anything to cover up my underwhelming experience.