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  • UPDATE: In reply to the message by Kim First of all, your tech DID NOT ask if it was hard gel. True, I did not know either way at the time, or that there was a difference, but she absolutely did not ask me. Second, after an hour passed and you came over, YOU ASKED HER, if it was hard gel and she said no, TWICE. You had to ask her if she was sure and then YOU took a look. Your tech clearly had no clue until you came over. Take a look at the pictures, they show how awful of a job was done. Its not hard to see that she was not knowledgeable on this type of manicure or how to remove it. I went in for the first time to get my gel nail polish removed. They did the whole foil and cotton balls in acetone thing and my polish would not budge. 1 hour later, someone else comes over, I am guessing the owner or manager, and realizes its a hard gel polish. She explains to me that its tough to come off and it can only come off by drilling, which is fine, that is how my usual lady does it. I get home and start folding laundry. My nails feel very uncomfortable and thin. They are physically bending. Clearly a few of them were drilled too long because my whole right hand is fine. I call to ask for a refund, I am told they don't do refunds. I explain I don't want a store credit because I simply wouldn't go back to get services because of the bad experience. Alright, now she can do a refund.There is construction being done on my street so I don't want to leave and go all the way over so I ask if there's another way to do it, without me having to show up, she rudely asks me "well how else would I do it?" Look, I don't know it was a simple question. Bottom line, it was disturbing how long it took a nail technician to figure out it was a hard gel polish, and I was surprised in the managers sarcasm and rudeness over the phone. I am so upset I am not even going back for the refund. BAD EXPERIENCE.
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