This review is solely based on customer service.
After flying into Vegas from Vancouver, BC we shuttled over thinking we would be picking up our car. Without realizing it, we booked our rental for the Budget located inside the Stratosphere. Which ended up being a good thing! I didn't realize how high the taxes are for rentals at the airport.
Anyways, the employees were super nice and even offered to shuttle us over to the Stratosphere! This isnt a service they normally offer but they went above and beyond for us even though it was our mistake.