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  • It was a busy day at the office preparing for trial when the boss decided to buy pizza for everyone. YAY! Nothing like ordering pizza to keep up everyone's spirits. It might usually take a while to get everyone together in the office, but not when pizza is involved. We all raced to the pizza as soon as it arrived, lovingly placed on a table by our office manager. But, something was missing. WHERE ARE THE GARLIC KNOTS? My favorite part of eating pizza is enjoying the garlic knots--a love discovered in NYC, made permanent by a bag of knots small enough to be eaten like popcorn on a long subway ride through Manhattan. Delicious, buttery wads of dough covered in minced garlic? YES, PLEASE! Dipped in marinara! Dipped in garlic sauce! On their own! They are just delicious! But, to my disappointment, they were absent. I was put in charge of calling Mark Rich's to inform them of the terrible news. The man who answered seemed to already be aware of the mistake and asked if I wanted the delivery person to run them back to the office. Well, yes, sir, that is why I called. He told us the knots would be delivered right away (we already paid for them anyways.) As I slowly ate my pizza, trying to save space for knots, the phone rang. Someone from the pizza place called back and offered to give us a credit for the knots. How kind! ...Wait. Are the knots still on their way? No? Oh. Is this a refund? A credit for a future order. Oh. I don't enjoy ordering knots, not getting them, being promised knots, and being told I can have them later. Why would we order from them again if they didn't get our first order right? It's one thing if you get compensation for a mistake, but this wasn't the case. I almost gave them two stars because the pizza was pretty good, but poor service drives me up the wall. I understand that mistakes do happen, but to make a promise and renege due to laziness or any other reason is inexcusable.
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