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| - For years we had avoided Red Lobster like the plague. Things change however, and when we noted the addition of their Wood Grilled menu items 1-1/2 years ago we decided to give this chain another try. We were delightfully surprised with the tasty and healthier option over deep fried everything else. In fact, we have gone back several times. No more. The dream has died.
The Ray Road and I-10 location had been our favorite because it had seemed cleaner, newer and less run down and seedy than other locations nearer to our home. In just a couple months however this location has sunk into the abyss, transformed and burned out like a post-riot Ferguson store front.....figuratively.
When we arrived, we were informed of a 25 minute wait, even though most of the restaurant was darkened, empty and abandoned. We went to sit outside but all the seating was filthy and crusted over from neglect after a season of haboobs. It seemed as if there were more customers waiting than there were actually seated. We noted that any sort of decency as far as dress code is not enforced, as we watched in horror as a large hairy man wearing only a wife-beater shirt, flip-flops and cargo shorts was seated with his embarrassed partner. When our pager finally went off, our hostess said "Wow, that's the first one that has actually worked tonight" We were seated in a booth across from the bar that had been unoccupied the whole time we were waiting.
The hostess did not bring water or take a drink order. The table was dirty but had fresh silverware. The too-dim overhead light fixture was splattered with an unknown substance and wore stalactites of the same effused goo. After another 10 minutes, our waiter appeared. Though he had a speech impediment we were able to communicate enough to place our complete order, though he had to look over my shoulder and read the menu himself as he seemed quite unfamiliar with the items. Our soup arrived 55 minutes after we had actually stepped foot in the restaurant. On a Thursday night. Really.
The entrees arrived without any garnish or presentation on the plate, something that we have never seen at Red Lobster. The shrimp were tiny, far smaller than anything we have received in the past, even the lobster itself was sub-scale. The taste and quality did seem to be up to standard, though literally everything else was wanting.
The manager passed by our table a couple of times but we were unable to catch his attention as it seemed as if he was engrossed in his bluetooth earbud and could not hear us or even see us waving him down.
For $75.00 spent on a dinner for two, this was a terrible value. Service, atmosphere, cleanliness, portion size have all been compromised from what we had experienced just a few months ago. Obviously the management cannot attract and hire a sufficient quantity or quality of staff. Extremely short handed and very dirty, declining quality of food.
Though we were fooled for awhile,You Are Who We Thought You Were, Red Lobster!!
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