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| - WFM Restoration was recommended by my highly-trusted plumber, but I was initially hesitant as they are a fairly new company and I could not locate reviews on them. As my insurance company was not happy with the quality of work done by my previous restoration company, I met with Raul and allowed him to explain the process and how his company was different from other companies. It turned out to be the best decision that I could make! The crew leaders (both with over 20 years experience) quickly arrived and took time to resolve my fears, ensure my comfort, and get to work. The water damage was substancial (about two-thirds of my home) and had reached farther into my home than I realized. They took time to show me the damage, explain what/why they were doing what they did, and quickly work to dry out my home and prevent any further damage. I appreciated the updates and the fact that they did what they needed to do, but did not remove excess drywall or shelves and only opened up one side of a wall whenever possible. The crew went above and beyond, addressing poorly-done clean ups left behind by another company, and even cleaning a mess left on my patio by the landscapers. Their own work was impeccable, and I was amazed by how neatly they left everything. I cannot praise the work crew enough! Every single crew member made me feel as if they cared about the well-being of family and home. I did have a misunderstanding over a small portion of the bill that was caused by miscommunication between myself, my insurance agent, Raul, and the employee responsible for accounting. In honesty, the accounting employee and I were on completely different wavelengths, and we were both extremely frustrated with one another until I realized that his claim (the point of our dispute) was valid. I was wrong, yet we both ended up taking responsibility for it. Raul knew the dispute was settled, but he still took time to reach out to me, assure me that he understand why I thought as I had, and offer me support to ensure that the next phase (reconstruction) was successful. In fact, he offered a type of support due to my specific circumstances that I doubt any other company would. Raul's handling of my dispute speaks volumes about the standards and integrity that he is putting into his business. One other point: they are an emergency water/fire etc. mediation company. They do outstanding work (insurance-company approved!) in that field, but they do not have a contractor's license. I mistakenly (based on my previous experiences) thought I had to wait and use venders selected by them etc. for the reconstruction process. They provide assistance (thank you Maria!) finding suitable venders, setting up appointments, contacting insurance companies, etc. as a courtesy to help their clients, but this is part of their above and beyond (my words) service. They strongly encourage you to ask questions, and I recommend it especially if relying on previous experiences. I truly believe WFM is in a class of their own.
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