I have seen a few bad reviews and wonder about the reviewers themselves. Were they at the same place? Do they have lofty (I mean unreasonable) expectations? I was actually hesitant to go from some of the reviews. Glad I didn't pay attention to them. I walked in, was taken right away, was given terrific service, and will definitely go back. There are some people in this world that are just prone to complaining...if you are looking at these reviews...I would suggest taking the negative ones with some caution. One person said "rubbing against my bones and it hurt"??Um.....it is a massage! If it is too hard, you ask the masseuse to ease up on the pressure. That is how that works. Mine kept asking me if the pressure was ok. It is not some torture chamber or something. Great place, great value, great feeling!