I made an order for pickup. I arrived when they said the order would be ready and was told it would be 4-5 more minutes. I sat at a table for 25 minutes without anyone giving me an update on what was going on. The server I spoke with made eye contact with me several times but didn't approach me. When I finally got the food there was no "sorry for the wait" or anything like that. As far as I knew, my food had just been sitting there the whole time and I had been forgotten about.