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| - Hot and Mushy is more like it! This place is WAY over priced, and they do NOT stand behind their food. We live in a neighborhood of friends, and often get together on a Friday night and order something fun. Many times it has been Hot and Juicy. This week we ordered hot and juicy for pickup. We ordered 13 lbs... 11 lbs of shrimp, and 2 lbs. of crawfish. The shrimp were inedibly mushy when we got them home. Luckily, I had defrosted a bunch of king crab legs an lobster tails from Costco. This higher quality seafood saved the day, and the party. We called hot and juicy the next day to see if they would refund the money for the shrimp, and that we would gladly bring back the mushy shrimp. It took 4-5 calls and many hilarious conversations dealing with several of the 20-something children who seem to run the place. One girl said "for the future, I would ask them to put no more than a lb. per bag. The shrimp are fickle" Really, young child?? As if we are the ones who packed all of the shrimp in one bag! I'm not at all convinced the amount per bad has any bearing, but she shed all responsibility, saying she doesn't have the authority to give a refund. After a few more calls with other little girls who had no authority, we finally got a hold of a manager, since the owner is apparently too important to deal with his customers. He offered a 5% discount on our next order. when we promised to write the story on Yelp, he upped it to 10%. The problem is, I don't want disgusting mushy shrimp paste nastiness at any price. The manager said "I checked with the 'chef' (I'd call him a cook at best) and he said that they were cooked perfectly". Did he? Hahaha! Of course he said that. I have 10 people, one a sous chef at a restaurant in the Bellagio, who beg to differ. The manager also practically accused us of lying when we told him we order from there often saying "well, I don't see an order history on your card". This, after we had already mentioned that a different person in our group of 10 picks up the food each time. Some of us pay cash. This place is damned sure not worth the wait, and certainly not worth the exorbitant prices they charge. They just lost a ton of business from all of us and everyone we know, and don't seem to care at all. They simply don't stand behind their product at all, so why should we? Order at your own risk!
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