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| - As a new (used) Mercedes owner (2008 GL550) a couple of years ago, I was on a quest to find a reliable, honest, and reasonably priced service facility. Thankfully I stumbled onto MB Motors. It was the only business that I'd ever researched that had nothing but 5 star reviews...too good to be true? NOPE. It's about 25 miles from our home, so it's not the most convenient, but there's no other place that I'll even consider taking my Benz.
My most recent experience will explain exactly why. We were driving from Seattle back to Goodyear last fall, and knowing that the tires were getting pretty thin, I made an appointment to have new tires installed along the way (in Oregon, no sales tax!). Everything worked exactly as planned; we were in and out of the tire shop in about an hour...just enough time to have lunch. A couple of hundred miles down the road the trouble began. The traction control warning light illuminated...what now? After looking through the manual we finally figured out how to deal with (disable) it; but it was persistent, illuminating almost every time we stopped for a break. I called a Mercedes dealer and was told that it was safe to drive, just not in "slippery" conditions. OK, fine, we won't go skiing.
A couple of days after our return to the Phoenix area we found ourselves running some errands in the general neighborhood of MB Motors, so I decided to stop in and make an appointment to get this annoying problem taken care of. The good folks at MB jumped right in trying to figure out what was causing this to happen...thinking and hoping (like I was) that it was something simple. After about an hour of testing, tinkering with, and driving it (of course the darn light wouldn't come on with them looking!), they announced "GOT IT!"
Well folks, it turns out that the tire shop had inadvertently installed the correct size tires on one side of the car, and a slightly different size on the other side, which caused the traction control computer to warn us of a stability problem.
As you already know if you're an MB customer, they refused to charge me for their diagnosis, and even called the nearest tire store (same national chain) to explain the problem and get the ball rolling for replacement of the two incorrect tires. As an aside, I can't help but wonder if I'd ever have figured out that the tires were different sizes if the car wasn't so darn smart...smarter than me obviously.
This place is simply the best...thank you!
Clark
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