Its was our Anniversary so we decided to go to Charlotte and also reserve a table in this restaurant. Upon arriving 15 min early we were greeted with the Host and she told us that our table will be available at 8:30pm which is the time of our reservation. It was totally fine for us to wait since we are early but when 8:30pm arrived she did not acknowledge us or even just tell us that they still haven't reserve our table which made us upset. Then, after maybe 20 more minutes we were finally seated and she finally apologized for the wait which makes us feel better. Thankful for our server Scott, he was amazing and very attentive. He always checked up on us. He also told us that since we had to wait for so long that we could choose either a free appetizer or free dessert. We then ordered our meal and we ordered both of our steaks medium rare. After we got our food and began eating we noticed the steaks were more like medium well to well done. But we were so hungry that we ate them without complaint. Luckily, The Manager Jaime Schutz checked on us and apologized for the wait and she also noticed that our steaks were not cook to our order. She asked us if we both wanted another steak but we declined since we were already half way through eating them. So she offered to pay for our meal which was awesome! We also got the dessert, cheesecake, and it was great. So overall we are very pleased with our waiter and the manager. The only reason this isn't a five star is because of the initial wait and our food not being correct initially. We will definitely go back.