I had the same billing problems. I had a tanning membership at Urban Active. When I canceled my membership, I was charged a 10 dollar cancelation fee which was news to me and the manager was RUDE. Who charges a 10 dollar cancellation fee for tanning? I paid it and was charged the 10 dollars. The billing didn't stop there. I was billed that month and the month following as if I didn't even cancel my membership. I'm trying to get ahold of corporate but today is Sunday and they are only open M-F 10AM to 4PM. Please be careful and find another place to work out or tan at.