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  • Seems this one star rating will fall in line with all the others like it. This location is horrible and has now thrown me off of Jimmy John's for good. A few days ago we placed an online order for pickup. I had a Vito without the extra lettuce, and cucumbers. My son had a turkey sandwich with missing mayo packets on the side and no additional bacon that I paid for, my daughter had a ham sandwich with missing mayo packets. When I picked up the sandwiches (which I paid for online) the guy at the register shoved the bag at me like I was a burden to him. He didn't even have me sign the credit card slip. We get home, after 30 minutes due to other errands to find all the above things wrong. My son was highly disappointed as he loves bacon. So I called the store. I was greeted with "oh let me remake it for you" sorry nope I'm not wasting my time driving back. Then they offered to give me a discount on my next visit. When I mentioned I wouldn't be back he said "well what do you want" with an attitude. I said I wanted at least a $3 refund in a $19 order. I wasn't asking for much. He offered the discount again, to which I refused. I asked for the supervisor, they had me on hold about three minutes and the call was dropped. He took down my name and number prior so he could have called back. I decided the argument was not worth it, and realized they just would never receive my business.
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