| rev:text
| - Note: this review is purely on the service. As we were unable to get seating, I cannot comment on the food. I mean, it did smell good and the reviews for the food are great! Note to self (and others): make reservations! At least 1-2 days in advance.
We called Sunday afternoon at about 2:00pm to try to reserve a table for 4 that night. They said the restaurant was fully booked until 8:30pm, so we left our name and number in case there were any cancellations for earlier.
We arrived at about 5:30pm, to which we were greeted by the hostess. She immediately informed us that "we're completely booked full until 8:30pm, we will not be able to seat you."
This was rather confusing, as there were at least 15 empty seats (I'm underestimating). At this point we resolved to wait for a bit, in case anyone didn't show up for their reservations. The hostess turned to us and again said, "There is no hope for you. We're completely booked until 8:30pm." (Yes those were her words - there is no hope). We decided to sit down and wait regardless. Many others came in to try to get seating, and the phone was constantly ringing - they all received the same response that we did.
As we waited 10, 20, 30 minutes...we didn't even get eye contact from the hostess. She did not bother updating us, and eventually I believe she got so uncomfortable that she moved away from her stand near the front entrance to either stand in front of the washroom or help the servers on the floor. She would briefly return to her hostess stand, mostly to answer phone calls and turn other customers down. Not until about an hour later when we asked if we would get seated did she respond again with no, and we instead went to Sushi on 7 where we were immediately served, and with smiles I might add.
As the front of house staff, she completely ruined the restaurant for me. As good as the reviews on Yelp are for this restaurant, if this is the welcome/service (or lack thereof) that I can expect...then don't expect me to come back. She made zero effort into helping us, and kept on repeating that they were completely booked, while we sat facing empty tables for about an hour. Rather than updating us that everyone has shown up for their reservations and that we won't be seated for another x period of time, she avoided eye contact and just decided to leave us sitting there. Once in a while, we would catch her peering at us from her spot near the washroom, as if hoping we would walk out on our own. If we were stubborn, she probably would have left us sitting there all night. Most restaurants are able to accommodate walk ins, especially a small group of 4. This restaurant decided to leave us sitting and waiting; it was as though they had never dealt with walk in customers before. The customer service is therefore, in my opinion, terrible.
I will never intentionally return to this restaurant. If you do, then I repeat: MAKE RESERVATIONS.
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