Update: they finally contacted me after my 3 attempts. Because I had prepaid for this service through Groupon, I decided to see if things would get better and scheduled a 4 room cleaning. First, they had my address wrong, even in the wrong city. I live in Phoenix, they had me listed on a wrong street in Buckeye. Second, they arrived an hour late due to this incompetency since they couldn't find an address that didn't exist on their gps. Third, they did not clean the master bedroom's closet, which is part of the master bedroom? Now I have a distinct line separating my bedroom carpet from the closet's. It looks terrible, like a before and after? The 2 technicians were nice enough but given all the problems with scheduling and arriving on time to the correct address (which had been sent electronically too by the way, so how they got the wrong street and wrong city is beyond me) and other issues, you would be much better off to use a different company that is more organized.