I was greeted by a pleasant receptionist who hung up my coat and showed me around the salon a little bit. She seated me in the back lounge and offered me a drink. I chose a mimosa, my friend had red wine. We waited about 5 minutes and were greeted by two ladies who welcomed us back to their stations. I told them what I wanted and showed a picture. She told me that there would be an upcharge for my hair due to the length and thickness ahead of time, which I appreciated and expected, since this happens every time I get a hair color service. I really like my hair and had fun talking with my stylist. She was even able to get me in for a spray tan:) I found my forever place, I love this place! They have amazing specials all the time, all you have to do is ask when you call.