They were extremely prompt in scheduling an emergency visit for my bird who was very sick. I went in expecting them to prolong the appointment in order to run tests and run up the bill as I have experienced with other vets in the past. The dr was extremely honest and upfront about the prognosis not being a very good one, and although my precious cockatiel had to be euthanized, I felt it was the best decision as to not prolong his pain and suffering. Thanks to the caring and honest staff and doctor. I sincerely appreciate it.