Was so excited to go to Fran's because of their breakfast selection. So we decided to head there for brunch. It was a mistake. Other than the company, it was not enjoyable. The service (other than our waiter) was very unfriendly. A yelper had mentioned that but I brushed it off thinking it was a bad day at work for the employees there. Apparently that's not the case. Every face was frowning. Everyone seemed like they didn't want to be there. Our waiter was ok. He did his job. But that's about it.
The food. No thank you. Everything tasted bland. Nothing had any flavor to it. The food came cold. Even the kids did not enjoy simple foods like grilled cheese and pancakes. Grilled cheese looked toasted rather than grilled. It was dry, barely any cheese and tasted stale. The pancakes were flat and chewy. Eggs Benny (which I usually LOVE) had no flavor. English muffin was stale. Hollandaise might as well been mayonnaise. My husbands sandwich was your average sandwich. Nothing special about it. The poutine came cold. Gravy was pure salt. The food LOOKED way more appetizing than the taste.
It's too bad though. The location was nice, restaurant was clean and big. But what's important is the service and food and neither of them were acceptable.