We loved Luciano's the first time we ate here! So we were excited to come again! I made a 7:45 reservation for last night 11/3/16. When we arrived there were several people waiting at the front. We were told they were running late so we would have to wait. We attempted to get a drink at the bar but it was full. Everyone was eating there so it wasn't feasible to squeeze in to order a drink. So we joined the crowd at the front.
At some point the hostess said the manager was offering each of us a drink from the bar which was nice. She later brought flatbread which we passed on because I didn't want to spoil my pasta dinner I was excited about!
Needless to say, after waiting ONE HOUR for our 7:45 RESERVATION, we walked out! Who wants to eat at 9:00?!?! The manager followed us out & said a table was leaving shortly & we would be seated. We declined & kept walking!
I understand restaurants get busy & you can't always get seated on time, but to have to wait an hour or more is RIDICULOUS!! However, we will give them one more try since the food was so delicious! (I wanted to write this review on Open Table, but since Luciano's cancelled our reservation after we left, I cannot.)