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  • Terrible customer service. My partner picked up takeout the other day. Two chicken rotis. When we sat down to eat them they both contained pieces of oxtail or beef, which was not what we ordered. Neither of us eat red meat so it all unfortunately went in the garbage. My partner called them to explain we had gotten the wrong order and the woman on the phone was very argumentative. She went back to the restaurant with pictures of the wrong order today after work to get our money back (we weren't about to drive back to Simone's when the problem happened in the first place so we waited until we were in the area again). The woman gave her a very hard time about getting our money back and used the reasoning that it was due to religious reasons. The woman at the restaurant ended up kicking my partner out of the restaurant. I feel frustrated and angry that they couldn't admit to their mistake and solve the problem without stress, if they had then we would have been return customers. We will never go back and we will not recommend this restaurant to any of our friends. There are plenty of places to get carribean food without being mistreated. Don't take the risk- go elsewhere.
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