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| - What an awful experience. Pizza was rather good however, the service at this place is abysmal. We thought that the menu was lacking in options and seemed rather limited. With the lack of options on the menu it's hard to feed picky children. You don't want to cater to them? well, we'll go somewhere else. However, that was the least of the issues with this disaster experience.
Anti-pasta as a starter was fresh and nice and we ordered the pizza it came out hot and tasted nice and fresh. I liked the pizza as I used to live in NY, but my wife didn't.
Service at the table was somewhat slow too. Forgot our bar order and then it took nearly 10 minutes to get it when we reminded the sever about it. I was nearly done eating when it arrived.
Server auto-check dropped with no offer of dessert. So my wife and the kids went across the way to Frost Ice Cream for dessert and I went to the bar to have a glass of wine and watch the game. I sat at the bar for seven minutes without being greeted and nearly walked out. The bartender in passing then said "did you want to eat something?" and I said no I had already eaten I want to have a glass of wine. She brought me the menu for food and beer but no wine list. I ended up sitting there another 12 MINUTES before she addressed me again saying "you need something?" REALLY, nearly 20 minutes at the bar empty handed and she wonders if I need something.
With that said, I had set our leftover pizza box on the bar when I sat down. While I was seated the bartender took it off the bar top and put it underneath the bar. I didn't think much of it as I suspected that she put it there for safekeeping and to free up bar space.
Anyhow, it took nearly 20 minutes from the time I sat down to the time I got a glass of wine which in my opinion is absolutely ridiculous. In the time that my wife the kids were gone I probably would've had two glasses of wine and a Sambuca but I barely had time to finish the one glass. I went to tab out and this also took way too long as my wife and the kids stood behind me at the bar waiting for 10 minutes while I tabbed out. Once this painstaking process was finished she took the check presenter and walked away without comment or eye contact. I had to call her back and say, "hey, can I have my pizza so we can go please?" She then looked at me with the quizzical face and said, "What pizza?" I reminded her of my pizza she put under the bar and she returned, "oh, I didn't know that was yours I threw it out." I looked at her and said, "There was half of a large pizza in there." She looked at me with a blank stare and said, "I can have you made a personal pizza and only take about 10 minutes?" I said no that's not acceptable. First, I had a half large pizza in there and second, we have to go now because the kids have school in the morning." She said "oh okay" and then turns her back on us and goes to the register without further comment. Offering no further solution to the problem she created. I found that absolutely astonishing and insulting. To throw my pizza away and then give me a lame solution was stupid. (The pizza we ordered was like 25 or $28 and personal pizzas is like 10 bucks) To just turn your back on us and leave us standing there like Hobo Joe's was really incredible and surreal. I'll never come back to this place. I dropped $125 in this pizza joint and left really pissed off.
Lastly, one of my employees had been dining with us and he was so upset he called the manager. The manager asked him for my name and address and said that he would contact me to discuss what had happened. Whatever, I didn't really care anymore and just simply won't ever go back. There's lot of places to spend money at. Like a week later I got a $25 gift card in the mail with absolutely no explanation, no letter, no contact name, and no verbiage whatsoever except my name scribbled on it - and they misspelled my friggin name as well. All this really insulted me a 2nd time. Like throwing a gift card at me remedies that crappy experience. I threw their lame offering in the trash. Hope your happy with my $125.00 as you'll never see a cent out of us again.
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